The government aims to provide convenient and prompt services to the people who seek state assistance in connection with medical treatment, under the slogan of "Compassionate Government". To achieve this goal, from 24th November 2022 onwards, all state funded medical treatment aid is being provided under one roof, as ‘VIRA’ service, through Aasandha Company Ltd in collaboration with the National Social Protection Agency (NSPA).
With this, citizens can avail the services of Aasandha (Aasandha & Meranaa Scheme) and medical welfare services provided under NSPA in one place. With this change, instead of submitting separate forms for Aasandha and Medical Welfare, the person in need of assistance will have to submit only one form. No additional form will be required unless the applicant's circumstances change.
These services, which were previously provided from two separate offices, are now available in one place. The arrangement of submitting documents once, instead of multiple times, reduces the hassle of obtaining services and speeds up service delivery.
The counters for the above services, called 'Vira' counters, have been set up at the Indira Gandhi Memorial Hospital (IGMH), Hulhumale’ Hospital (HMH), Tree Top Hospital (TTH), ADK Hospital and Addu Eaquatorial Hospital. 'Vira' counters will be set up in all tertiary level hospitals in Maldives to ensure that the assistance provided by the state regarding medical treatment is delivered through the decentralized system and as equally as possible.
In addition to the 'Vira' counters, a customer experience center called 'Vira' Information Center is also in service. The ‘Vira’ center provides complete information on all the services provided by the state and how to access them. The center also aids those who need assistance in obtaining these services. ‘Vira’ center staff will always explain the easiest way to conduct the treatment and the assistance available from the state. They will also provide you with access to the necessary assistance and provide guidance on how to proceed.
Instead of visiting the ‘Vira’ counters, citizens can apply for ‘Vira’ services online via our portal https://my.aasandha.mv as well. For more information, please call our customer hotline 1400 at any time.