FAQS

Submit the required documents, including medical reports, ID cards, and completed welfare forms, through our myAasandha portal or at Vira counters. Submission may also be made via an email to [email protected].

Eligible individuals are those who meet the criteria set by the scheme, typically based on medical necessity and financial need.

Assistance includes:

• Assistance in addition to Aasandha Assistance
• Medical welfare assistance
• Prosthetics or medical implant
• Medical devices or machinery
• Medicines not available in the Maldives
• Medical emergency (for treatments not covered under Aasandha scheme)
• Others.

Forms are available on Aasandha official website, the NSPA website, and at Aasandha counters.

Below are the documents generally required:

• Medical welfare form
• Medical documents of past 1 year (prescriptions, scans reports, lab reports etc)
• Patient’s ID card (both sides)
• Applicant’s ID card (if someone applies on behalf of the patient, both bides).
• Kharadhu Thafseel, Details (Paid Bills) of previously provided financial aid under welfare

Requirements can vary depending on the type of assistance requested, such as overseas medical treatment or assistive devices.

Call 1400 and provide the patient's National ID number and full name, or else mail to [email protected] the details. A representative will give you an update on your case status.

Yes. Send an email to [email protected] with your reason for the hospital change. Make sure to verify if the required treatment is available at the Aasandha empaneled hospital, before proceeding.  

A Consent Letter is a document signed by the patient or their guardian, confirming they understand and agree to the treatment plan. 
Generally, it is required if the patient requests to receive treatment at a different hospital than the one approved for the case.

For welfare cases, you can resubmit with a letter/mail requesting reconsideration.

Submit your request via email or letter to [email protected] with detailed reasons for reconsideration or additional help needed.  

Welfare cases may take longer depending on the number of cases.

Once a decision is reached, you will receive an SMS from 1400 to the phone number provided during submission. If additional documents are required, a separate notification will be sent. 

Contact 1400 or send an email to [email protected] with all patient details and reason. The relevant department will then schedule a meeting and contact you with the appointment details.

The DOA is the planned date for the patient’s hospital visit for treatment. It is needed once the patient checks seat availability from Maldivian Holidays.

After seat availability is confirmed through Maldivian Holidays, the patient’s party informs calling 1400. We will then prepare and send all necessary documents required to Maldivian Holidays for issuing tickets.

Maldivian Holidays will email the tickets directly to the patient party.

Once the ticket has been issued, patient party must contact the airline and make the necessary date changes; patient party has to bear any charges for ticket date change.

Once the ticket is issued, patient party is responsible for updating the travel dates directly with the airline.

You should contact the relevant embassy directly for visa status updates.

Yes. We can issue a case approval letter upon request to assist with your visa process.

MEDI Form is a form providing the details for special assistance like wheelchair, oxygen, stretcher, or ventilator support. It must be filled out by a licensed medical doctor, MEDIF is required to secure airline travel clearance.

• Submit a completed MEDIF for the specific airline. The form must be filled and signed by a licensed doctor and stamped by the hospital.
• Send a clear color scan of the completed form via email or submit it in person at the Aasandha counter. A detailed medical condition letter must also be included.
• The MEDIF must state “Fit to Fly” and clearly specify any required special assistance, such as a wheelchair, oxygen (include litres and whether continuous), stretcher, or ventilator.

By contacting Aasandha call centre 1400.

Aasandha will share your MEDIF with Maldivian Holidays. You will be contacted by phone or email when Maldivian Holidays provide an update.

No. Bystander accompanying patient should be 18 years and above.

Aasandha will consider island transfer cases as urgent and welfare team will be notified to prioritize such cases.

Depending on the case and the patient condition welfare team will decide the mode of transport.

There are fixed amounts for assistive devices under welfare, if PO amount exceeds approved amount, a financial assistance will be provided.

Payments are processed sequentially upon approval; there’s no specific guaranteed time.

Yes. Emergency cases are notified to the team; however, processing time still depends on the current case volume.

The Medical Device Form is required only if the patient is recommended to use an oxygen machine, CPAP, or BiPAP machine.

Yes. The applicant can sign the form on behalf of the patient and must note the reason for the patient's inability to sign.

A family member can apply on behalf of patient, only applicant needs to sign welfare form.

An Account Verification Slip confirms the bank account details and must include:  

• Account Holder's Name
• Account Number
• Currency Type
• Bank’s Logo
  
  

Accepted types of account verification slips include:  

• Transfer slip showing money trans-ferred to the account (Including the account name and number).
• Screenshot of online banking app displaying account holder’s name, account number, currency (MVR), and bank logo
• First page of the bank statement
• Deposit slip indicating a deposit into the specified account
• Bank Cheque 

Yes. In such cases, the Bank Authorization form should be filled and submitted through My Aasandha Portal. (If the account is not in the name of the patient or the applicant).

In case of manual form, bank account details should be filled and submitted with the case (relation to the patient must be mentioned).

The application should be made on behalf of a family member with a bank account. Funds can only be deposited into the patient’s or the applicant's account.

Contact our Finance team through our Hotline (1400) or email to inquire about the status of the payment.

The welfare team assesses each case to decide the appropriate assistance based on medical need and eligibility. A case may be resubmitted for reconsideration of the assistance provided.

Yes. Welfare provides financial aid (food, accommodation and tickets) for patients undergoing IVF or IUI treatments.

No. Welfare provides financial aid (food, accommodation and tickets) for patients once per year.

Yes, the scheme provides financial aid for prosthetic limbs.

Coverage will be decided based on the documents provided for medications, the submitted document must include a prescription. (within 30 days validity from the issued date)

Yes. If the patient faces financial difficulties during overseas treatment, they can apply for assistance.

Emergency cases are given priority based on the medical documents and notified to the team. The processing depends on the volume of cases received.

Funds can only be deposited into the patient's or the applicant’s bank account. To do so, the application form must be updated and submitted in the name of the account holder.

Submit amended bank form along with supporting documents to update the bank account details.

The assistance will be deposited in Maldivian Rufiyaa (MVR).

Financial aid will be deposited to patients based on the bank form submitted.

Vendors must submit an invoice along with the PO provided with the patient's signature for the medical assistive device, and the payment will be processed accordingly.