FAQS

The Shikaavathi Chat Line (7951400) is an efficient way for patients to resolve medicine-related issues. Patients can connect via Viber, Whatsapp, Telegram or SMS.

You can use the chat line if:

• You are receiving SMS messages meant for another patient.
• You receive SMS about treatment you did not take.
• Prescribed medicine is unavailable at any pharmacy.

No. For updates on treatment abroad, please contact 1400 or email [email protected].
Or whatsapp chatline +9609201400. 

You can only send messages to 7951400 via Viber, WhatsApp, or Telegram.

Some medicines may not be available because:

• If the medicine is not registered on the ADL (Approved drug list by FDA).
• The medicine is temporarily out of stock at local suppliers.
• They require special import approval.

Your doctor may suggest alternatives that are available, or you may check other pharmacies about importing the prescribed medicine.

Normally, overlapping medicines can only be issued once 85% of the previously issued amount has been used.
However, if there is a genuine reason (for example, travel or medical necessity), the pharmacy may issue the medicine earlier, if prescribed by a doctor. In such cases, the pharmacist must record the reason in the Aasandha portal before dispensing.

Patient must email [email protected] with the reason to Aasandha for approval in such cases. 

• Some mobile phones (especially Android) may send Aasandha messages to the junk/spam folder. Please check your SMS folders first.
• If the OTP is still not received, send a message to the Shikaavathi Chat Line (7951400) with the query and our team will assist you.

No. Lost or misplaced medicines will not be re-issued under Aasandha for the same prescription. Patients can purchase the medicine directly if needed.

Please forward your prescription and details to the Shikaavathi Chatline (7951400). Our team will verify and resolve the issue.

Prescriptions are not available in the Aasandha app, however the prescribed medicines can be viewed through Aasandha app. You can log in with your registered phone number to see the details.

You can update your SMS receiving number through the Aasandha mobile application. Log in, go to account Settings, and update your registered phone number.

Or contact Aasanda on 1400 

• If a medicine is not covered under Aasandha Scheme, it will be clearly mentioned on the prescription as “Not covered”.
• You can check the full list of covered medicines on the Aasandha website. 

https://web-dev.aasandha.mv/master-medicines-and-consumables-list