FAQS

• If the treatment is not available in Maldives
• In cases of emergencies / trauma / accidents if the patient is treated at an empanelled hospital.

• Overseas referrals are arranged when a spe-cialist from a local service provider recom-mends overseas treatment and completes a recommendation form.
• Patient or representatives submit the applica-tion via my.aasandha.mv or by email with required documents.

Required documents:

• Completed recommendation form filled by the treating specialist.
• Patient National ID copy (if applying via portal or email).
• Complete medical records and investiga-tion reports (latest prescriptions, blood tests, scans/MRI if available).

Patients has to visit an Aasandha empanelled hospital in India or Sri Lanka. After consulting treating doctor, submit the medical documents through the international patients counter (insurance counter).

These documents should include:

• the patient’s diagnosis, current status and medical history
• treatment plan and required diagnostic procedures
• copy of the patient’s national ID card (both sides)
• Overseas contact number

The Recommendation Form is not required in such cases.

Please provide the latest medical documents: prescriptions, blood test reports, and any scan/MRI reports as soon as possible.

You will receive a reply within 24 hours of submitting the application.

You will receive an SMS notification when your case is registered with Aasandha.

You will be:

• Notified if approved or rejected
• Contacted and asked for additional documents if placed on hold.

If a case is approved, Aasandha provides the following travel coverage:

• Flight ticket for the patient
• Flight ticket for one bystander
• Additional escort ticket, if required based on medical necessity
• Two escort tickets, if the patient is travelling on ventilator support

Medical Escort is arranged based on the patient’s condition and the level of care required during transport:

• Standard Cases: 1 Medical escort is arranged to accompany the patient when basic monitoring and support needed
• Critical Cases: (Ventilator support or unstable condition)  If the patient requires advanced life support or continuous intensive care during transfer 2 medical escorts may be arranged.

The number of escorts is determined by the severity of the condition and specific medical requirements during transport

No. Bystander accompanying patient should be 18 years and above.

You may contact the embassy of the destination country to apply for a medical visa.
Aasandha will provide an approval letter to support the visa application.

Requests to change the approved hospital may be submitted via email to [email protected], with the reason for the request. The patient party is responsible for confirming that the requested hospital offers the required treatment.

To provide a DOA: Reply to the pre-counselling email with the words “Read and Understood.” Then contact Maldivian Holidays at 1671 to check seat availability. Once confirmed, call 1400 to inform Aasandha of the confirmed date.

To amend a DOA: Reconfirm seat availability with Maldivian Holidays at 1671, and then call 1400 to update Aasandha with the new date of admission.

Aasandha will not cover any changes to tickets after it has been issued. 

You can request the approval letter by calling 1400 or emailing [email protected]. Aasandha will notify the relevant section and arrange for the letter to be issued.

A Consent Letter is a document signed by the patient or their guardian, confirming they understand and agree to the treatment plan.

Generally, it is required if the patient requests to receive treatment at a different hospital than the one approved for the case.

MEDIF is a form providing the details for special assistance like wheelchair, oxygen, stretcher, or ventilator support. It must be filled out by a licensed medical doctor, MEDIF is required to secure airline travel clearance.

• Submit a completed MEDIF for the specific airline. The form must be filled and signed by a licensed doctor and stamped by the hospital.
• Send a clear color scan of the complet-ed form via email or submit it in person at the Aasandha counter. A detailed medical condition letter must also be included.
• The MEDIF must state “Fit to Fly” and clearly specify any required special as-sistance, such as a wheelchair, oxygen (include litres and whether continuous), stretcher, or ventilator.

By contacting Aasandha call centre 1400.

Aasandha will share your MEDIF with Maldivian Holidays. You will be contacted by phone or email when Maldivian Holidays provide an update.

• Aasandha arranges and covers ambu-lance transfer from the arrival airport to the treating hospital only for patients traveling on a stretcher, or those requir-ing oxygen or ventilation. The ambu-lance will be arranged upon the receipt of the referral, and the contact details will be shared with both the airline and the patient’s representative before de-parture.
• If you require ambulance services out-side these criteria, you may arrange and pay for them privately.

Contact Maldivian Holidays at 1671 to reserve or check seat availability. Once confirmed, call 1400 and provide your departure date.

• For outpatient (OP) referrals, Aasandha approves US$150 with the referral let-ter to initiate treatment.
• This amount can only be used for the treatment approved at the time of refer-ral.
• Note: The OP US$150 is not provided for direct-admit ambulance cases, since the patient is admitted directly for treatment.

• If the initial OP approval is exhausted, contact the hospital insurance counter to request an enhancement.
• The hospital will prepare and submit a pre-authorization request to Aasandha with all supporting medical documents.
• Enhancements take time; patients should check with the insurance coun-ter before leaving the hospital that day to confirm if an enhancement is needed or already submitted.

Requested updates will be notified via SMS. 

• If the treating doctor advises admission, report to the hospital insurance counter immediately.
• The hospital will prepare and submit a pre-authorization request to Aasandha with all supporting medical documents.
• Await Aasandha approval before non-emergency procedures; for emergency admissions, hospital will notify Aasandha and submit documentation as soon as possible.
• Keep your contact details readily available (including the hospital insurance counter and Aasandha contacts abroad) and follow up as necessary.

• Pre-authorization: All treatments re-quire pre-authorization. Aasandha will coordinate with the hospital and patient party during approval and provide guidance.
• Treatment costs: Aasandha covers the approved medical treatment costs in full except for cases where the patient party has signed a consent agreeing to bear specific charges.
• Room category: Aasandha covers ward and semi-private room charges; any difference for a higher room category chosen by the patient must be paid by the patient party.
• Exclusions: Non-medical items and services are not covered (e.g., diapers, under-pads, hand sanitizer, food, etc.).

Upon receival, SMS is sent to the patient’s overseas contact number. Further status updates of the request will also be notified.

• When the treating doctor decides to discharge the patient, the hospital pre-pares the discharge summary and final bill.
• The hospital sends the discharge sum-mary and final bill to Aasandha for fi-nal settlement.
• Aasandha reviews the submitted docu-ments and evaluates the final bill. If there are queries, Aasandha will request clarifications from the hospital.
• Resolution of queries and final approv-al may take time from both the hospital and Aasandha before approval is sent.
• Generally, the patients' discharge process takes 4-6 hours. 

Call 1400 or email [email protected] with the correct email to update the portal. You will receive confirmation once updated.

Contact 1400 or send an email to [email protected] with all patient details and reason. The relevant department will then schedule a meeting and contact you with the appointment details. 

Yes

The national ID card should be made through the Maldivian Consulate or High Commission in the country. The new card should be submitted through the hospital to Aasandha before the patient is discharged from the hospital.

Lines can be temporarily unavailable due to network/service issues. Please call +9603011400 (24/7) or email [email protected]

Whatsapp chat number +9609201400